Shipping and returns
1. PostageDoes Bubbaducks deliver to international addresses?
Yes, no problem at all for most countries. We will advise you by email if it is not possible to deliver to your country.What will postage cost?
Postage costs will be accurately calculated when you place your order as it will be dependent upon the size and weight of the items you order and where you want them delivered to.
You will be shown exactly how much the postage options are as soon as you have entered your delivery address.How long will my order take to arrive?
Most weekday orders are dispatched by Bubbaducks within 2 – 7 working days depending upon the availability of the stock.
Orders are then delivered using Australia Post regular mail or air mail for international orders. The delivery times will depend on the destination being sent to.
2. Returns and ExchangesWhat is Bubbaducks return and exchange policy?
We hope that you are completely satisfied with your order from Bubbaducks. But if you are not completely happy with the colour or size chosen, please return to Bubbaducks in an unused condition within 30 days for an exchange or a complete refund. If you are returning a splashsuit, please do not fold it because the wetsuit material may permanently crease if folded for extended periods. Any customer returning folded wetsuits to us may not receive a full refund.
In the unlikely event of a manufacturing defect, please contact us to arrange an exchange, credit or to have your item repaired. We will accept your return (for refund, credit, repair or exchange) within one year of purchase. Please include your original invoice with your return and send to us via insured mail to our address. We will notify you by email when we receive your return for inspection and processing. Please allow 3 weeks from the day you return your package for your payment to be refunded.